1. Shared Web Hosting Service
- Valid Products and Services: cPanel Web Hosting and Cloud Pay As You Go Web Hosting (Singapore).
- 7-day money-back guarantee.
- Refunds are not allowed for changes of mind or issues originating from the client's side.
- Refunds are provided for service unavailability.
- Refunds are not provided if the service does not meet client requirements.
- If a client requests a product or server change, the refund will be added to their credit balance.
2. VPS Hosting
- Valid Products and Services: Linux VPS, Container VPS, Windows VPS, and Storage VPS - FTP.
- 7-day money-back guarantee.
- Refunds provided if VPS is non-functional or unreachable due to data center issues.
- Refunds are available for any reason, including testing and changes of mind.
- No refunds if service terminated due to violation of Terms of Service.
- The 7-day guarantee does not apply to additional IPs, licenses, add-fund transactions, or one-time payments.
3. International Domain Name Registration
- Valid Product: .COM domain registration.
- $2 deduction for domain registry cost on refunds.
- Refunds for .COM domains are issued as account credit if cancelled on the same order date.
- Domain changes allowed on the same order date, subject to a deduction fee.
- Approval of requests is at the discretion of the domain registry department.
4. LK Domain Name Registration
- Valid Products: LK Domains (CAT1–CAT5).
- Refunds only allowed if registration is rejected by the registry.
- Refunds for rejected domains will deduct a 10% service fee.
5. SSL Certificates
- Valid Products: Domain Validation SSL, Business Validation SSL, Extended Validation SSL, Multi-Domain, Wildcard, Multi-Wildcard SSL, and SSL Installation Service.
- No refunds after purchase due to third-party SSL provider partnership.
- Refunds not provided for any other reason, including change of mind.
6. Business Email Solution
- Valid Products: Business Email Hosting - Pay As You Go.
- Refunds only allowed in case of network unavailability.